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Calls in progress
Robert Chen Book a repair · Refrigerator · Irvine 01:04 Denise Park Confirm tomorrow's window · Water heater 00:19
Jordan Mackey
Dispatcher · PatriotFix
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Calls

Last 24 hours · 9 calls · 2 in progress
Right now

On the line

Live 01:04 Incoming · +1 (562) 555-0184
Robert Chen
Repeat customer · found in 0.4s
Heard
Book a repair · Refrigerator · Irvine
About to do
Offer Tue Aug 12, 1–3 PM
Live 00:19 Outgoing · +1 (949) 555-0132
Denise Park
Repeat customer · found in 0.4s
Heard
Confirm tomorrow's window · Water heater
About to do
Confirm or reschedule
History

Handled calls

When Caller What they wanted What the agent did Length
10:04 PM
Yesterday
Sofia Lindqvist
+1 (714) 555-0119
 Book a repair · Sliding door Booked WO-2430 02:41
9:41 PM
Yesterday
Marcus Reyes
+1 (949) 555-0177
 Reschedule · Interior finishing Moved to Aug 9 01:52
9:12 PM
Yesterday
Unknown caller
+1 (657) 555-0148
 Warranty question · Flooring Message for office 00:48
8:55 PM
Yesterday
Unknown caller
+1 (714) 555-0102
 Asked for a manager Nobody picked up 00:22
7:30 PM
Yesterday
Harold Simms
+1 (949) 555-0166
 Confirm tomorrow's window Confirmed 00:36
9:04 PM
Yesterday
Unknown caller
+1 (562) 555-0193
 Sales call Outside calling hours 00:07
6:12 PM
Yesterday
Rita Okafor
+1 (714) 555-0155
 Confirm tomorrow's window Confirmed 00:44

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