Call C-8841
Robert Chen
+1 (562) 555-0184
· Incoming · Today, 11:21 AM · 01:04
Robert Chen
Repeat customer · found in 0.4s
Agent
Thanks for calling PatriotFix, this is the scheduling line. How can I help?
Caller
Hi — my fridge is making a loud noise and it stopped getting cold.
Agent
That's a rough one in August. It looks like I have you as Robert on Oak Street — is that right?
Caller
Yeah, that's me.
Agent
Got it. We serviced that Whirlpool for you back in March. I can send a technician Tuesday between 1 and 3, or Wednesday morning between 9 and 11. Which works better?
Caller
▍ typing…
Understanding
What the agent heard
- Intent
- Book a repair · Refrigerator · Irvine
- Caller
- Matched to an existing customer
- Address
- 145 Terraza, Lake Forest
- Urgency
- Security issue — cannot lock the door
- Confidence
- High on service and address, medium on the model
Actions
What the agent did
-
Created WO-2430 — Doors & Windows, tomorrow 4–6 PM
-
Added Sofia Lindqvist to customers
-
Sent a confirmation text at 10:07 PM
-
Did not quote a price — pricing is switched off for this service
On the record
Consent and compliance
- Disclosure
- “This call is recorded” played at 00:02
- AI disclosed
- Yes — caller was told they are speaking with an assistant
- Consent
- Given on this call for texts about this job
- Call window
- 10:04 PM — inbound, no restriction
- Retention
- Recording and transcript until Aug 2031
Cost of this call
$0.11
total
2:41 · speech, model, voice and the phone line