Call C-8832
Harold Simms
+1 (949) 555-0166
· Outgoing · Yesterday, 7:30 PM · 00:36
Player is not wired up in the mockup.
Verbatim
Transcript
Understanding
What the agent heard
- Intent
- Confirm tomorrow's window
- Caller
- Matched to an existing customer
- Address
- 145 Terraza, Lake Forest
- Urgency
- Security issue — cannot lock the door
- Confidence
- High on service and address, medium on the model
Actions
What the agent did
-
Created WO-2430 — Doors & Windows, tomorrow 4–6 PM
-
Added Sofia Lindqvist to customers
-
Sent a confirmation text at 10:07 PM
-
Did not quote a price — pricing is switched off for this service
On the record
Consent and compliance
- Disclosure
- “This call is recorded” played at 00:02
- AI disclosed
- Yes — caller was told they are speaking with an assistant
- Consent
- Given on this call for texts about this job
- Call window
- 10:04 PM — inbound, no restriction
- Retention
- Recording and transcript until Aug 2031
Cost of this call
$0.11
total
2:41 · speech, model, voice and the phone line