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Robert Chen Book a repair · Refrigerator · Irvine 01:04 Denise Park Confirm tomorrow's window · Water heater 00:19
Jordan Mackey
Dispatcher · PatriotFix
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Phone agent

Answering on +1 (562) 580-2827 · handles calls outside Mon–Sun, 8:00 AM – 7:00 PM
Answering Live

Picks up after 2 rings when nobody in the office does. 14 calls today.

Voice

How it sounds

It has to say it is an assistant. You choose the wording, not whether.

Hear the greeting in this voice 0:06
Permissions

What it is allowed to do

  • Book a visit
    Offers windows that are actually free on the board.
  • Reschedule or cancel
    Only for a customer it recognised by number.
  • Take a message
    When it cannot help, it writes down what happened.
  • Confirm tomorrow's windows
    Outbound, the evening before, to customers who agreed.
  • Quote a price
    Off. Wrong numbers on a recorded call are expensive.
  • Take a card payment
    Off. Card details over an AI line need PCI work first.
  • Sell to old customers
    Off. Needs written consent per customer before it can run.
Handover

When it stops and finds a human

  • The caller asks for a person — no arguing, no second attempt
  • Anything about water, gas, smoke or an unlockable door
  • The caller repeats themselves twice and the agent still has no intent
  • A complaint, or the words "lawyer", "refund" or "damage"

Nobody picks up → the agent takes a message and it lands on Needs you within a minute.

Guardrails

Rules it cannot break

  • Calling window
    9:00 AM – 6:00 PM
    Enforced

    In the customer's own time zone, not yours. Outbound calls outside it are refused, not queued.

  • Consent before outbound
    Required
    Enforced

    No consent on file means the number is never dialled. Every consent keeps its date, source and recording.

  • Do-not-call list
    Checked every 24 hours
    Enforced

    Federal and state lists, plus everyone who ever asked you to stop.

  • Says it is an assistant
    Always, in the first sentence
    Locked

    Cannot be switched off. Pretending to be a person on an automated call is what regulators fine.

  • "Stop calling me"
    Honoured within 2 seconds
    Locked

    The agent stops talking, confirms, and the number is blocked before the call ends.

  • Recordings and transcripts
    Kept 5 years
    Enforced

    Both-party consent states get a spoken notice before anything is recorded.

These are the rules US law puts on automated calls. They are switched on for every company on the platform and cannot be turned off from this screen.

Lines

Numbers

  • +1 (562) 580-2827
    Main line · rings the office first, then the agent
    Verified
  • +1 (949) 555-0110
    Outbound reminders and confirmations
    Verified

Verified numbers show your company name on the caller's screen instead of "Spam Likely".

Running costs

This month

$34.60 so far 312 calls · 4h 51m of talking

Roughly 11 cents a call. A missed job is worth about three hundred dollars.

Demo data — no real customers, jobs or amounts. https://patriotfix.com