Sofia Lindqvist
Player is not wired up in the mockup.
Transcript
Thanks for calling PatriotFix. We're closed for the evening, but I can book you in right now. What's going on?
My patio slider came off the track and I can't lock it.
That's a security issue, so let's not leave it overnight if we can help it. Can you get it closed at all?
It closes, it just won't latch.
Okay. Earliest I can get someone out is tomorrow between 4 and 6 in the afternoon. If it stops closing before then, call us back and we'll treat it as urgent.
Tomorrow afternoon is fine.
Booked. You'll get a text confirmation in a minute, and another one when the technician is on the way. Anything else?
No, thank you.
What the agent heard
- Intent
- Book a repair · Sliding door
- Caller
- New number, no match
- Address
- Collected on the call
- Urgency
- Security issue — cannot lock the door
- Confidence
- High on service and address, medium on the model
What the agent did
-
Created WO-2430 — Doors & Windows, tomorrow 4–6 PM
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Added Sofia Lindqvist to customers
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Sent a confirmation text at 10:07 PM
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Did not quote a price — pricing is switched off for this service
Consent and compliance
- Disclosure
- “This call is recorded” played at 00:02
- AI disclosed
- Yes — caller was told they are speaking with an assistant
- Consent
- Given on this call for texts about this job
- Call window
- 10:04 PM — inbound, no restriction
- Retention
- Recording and transcript until Aug 2031